Q1: What types of engineering vehicles do you mainly export?
A: We specialize in exporting a full range of engineering machinery, including: excavators (crawler/wheeled), dump trucks (mining/ordinary), loaders, forklifts (internal combustion/electric), concrete mixers, bulldozers, rollers (single/double steel wheels), graders, mowers, etc., supporting customized configurations.
Q2: Does the equipment meet international certification standards?
A: All products are CE and ISO certified, and some models meet EPA Tier 4 Final emission standards. Provide a complete certification document package (including test reports and certificates of conformity).
Q3: What is the minimum order quantity (MOQ)?
A: The MOQ for standard models is 1 unit, and bulk orders (more than 5 units) can enjoy a tiered quotation. Special customized models require a minimum order of 3 units.
Q4: Transportation method and delivery cycle?
A: Supports multiple trade terms such as FOB/CIF. Shipping cycle:
Southeast Asia: 7-20 days
Africa/South America: 15-45 days
Equipped with professional lashing reinforcement and anti-rust treatment
Q5: How to get technical support and accessories?
A: ① Global 7×24 hours English/Spanish/Arabic technical support; ② Provide electronic maintenance manuals and 3D parts drawings; ③ Always have 2000+ kinds of accessories in stock, and urgent orders are shipped within 72 hours.
Q6: What is the warranty policy?
A: The whole machine is guaranteed for 12 months or 2000 working hours (whichever comes first), and the core components such as the engine/hydraulic system are guaranteed for an additional 6 months.
Q7: What payment methods are accepted?
A: Letter of credit (L/C), T/T (30% deposit + 70% see the copy of the bill of lading), Western Union. New customers need 100% TT in advance for the first order.
Q8: Can the equipment be customized according to the working conditions?
A: Customization is supported:
Desert version (enhanced air conditioning/anti-sand filter);
Cold zone version (low temperature start/antifreeze);
Special accessories (rock bucket/extended arm);
Specific working condition parameters must be provided.
